Dear Customers,
Maintenance to our Online Ordering is now complete and you can now sign in as normal. Please see below notes
Please Note:
ONLINE PORTAL LINK
The online portal will have a new URL so be sure to use the new link and remember to save/update this as a bookmark for ease of access. When the new link is live you will be able to access the page by clicking the ‘Order Online’ button below.
SIGNING IN TO ORDER ONLINE
For those customer who have already been using our online ordering your login and password will be the same however it may ask you to update your password when you first sign back in.
If you are not yet set up for online ordering be sure to speak with your Area Manager or contact the Orders Team.
‘HOW TO GUIDES’ & TRAINING OPPORTUNITIES
In the coming weeks we look forward to providing ‘How to Guides’ and training opportunities for those who would like assistance navigating online ordering.
Notice of Changes
We would like to inform you of some important changes that will be occurring soon. Before these changes take place, we wanted to share a preview of how they will look and when they will occur. These changes represent how we are actively taking steps to ensure the business is operating efficiently, better working processes for staff and improved services to our customers. Understanding initial change can be daunting, we assure you we are here to help and will provide necessary training and support. Please continue to check back to this page as we will post updates including training opportunities and ‘How To’ guides.
We are most grateful for your continued support and hope you share our eagerness for a successful and prosperous future for the GCB community. Please do not hesitate to reach out to us if you do have any questions or concerns: contact us
Our goal with these updates is to provide added convenience for our customers in how orders are placed and managed as well as how you receive and access important information.
Delivery Dockets & Invoices
CHANGE OVER DATE: Monday 13TH June 2022
You will notice a change in the layout of Delivery Dockets and Invoices. Both documents will include the same key information with the addition of delivery instructions and a section where important notifications or promotions will be displayed. These updates will work seamlessly with the order processing system.
Currently you will receive a hard copy of these documents however we do have intentions to go digital allowing ease of access, simplifying processing requirements and helping us maintain our environmental objectives.
Delivery Docket: VIEW HERE
Invoice: VIEW HERE
Proof of Delivery & Returns
CHANGE OVER DATE: Monday 13TH June 2022
Electronic proof of delivery (POD), will see customers complete an electronic signature when their order has been delivered and returns processed. We are aware you may not be present at time of delivery and will be introducing a feature in the near future that will allow the delivery driver to take a photo to confirm completion.
Invoice Period
CHANGE OVER DATE: Monday 13TH June 2022
Invoices will still be issued on a Monday, however they will cover the previous week (Saturday- Friday).
Office Hours &
Order Cut-off Times
CHANGE OVER DATE: Friday 10th June 2022
Our office hours will be Monday to Friday 8:30am until 4:30pm. Phone orders will no longer be taken on Saturday or Sunday, however you will be able to place orders using online ordering. If you are not already signed up for online ordering please get in touch with your Area Manager or contact our friendly Orders Team between the specified times.
Order cut-off details can be viewed HERE.
Online Ordering
Our online ordering portal will have a brand new look with fantastic features for ease of placing and managing orders. Current features will be kept with the addition of more which can be seen below. We are excited to share with you a preview of the new look online ordering portal.
| Features that are here to stay: | New feature to look forward to: |
| View full product range | User friendly interface |
| View order history | Product range by categories |
| Easily edit orders | Responsive search function |
| View upcoming orders | Product pictures |
| View and edited standing order | |
| With more features yet to be added… |
Please note on Friday 10th June our online ordering will be unavailable from 4:00pm until 11:00pm due to maintenance.