Key Information & FAQ

We hope you’ll find an answer to your question below.

If you can’t, feel free to contact us, or call directly on (07) 5594 9966. Our office hours are Monday to Friday 8:00am until 4:00pm.

General

Leading up to Public Holidays please check back here to view important order and delivery information.

 

If you have any questions or concerns, please contact your Area Sales Manager.

Please click below to review important information regarding our product packaging, which will come into effect Monday 15th January 2024 for single serve products.

VIEW PRODUCT

Sunday: CLOSED
Monday: 8:00am – 4:00pm
Tuesday: 8:00am – 4:00pm
Wednesday: 8:00am – 4:00pm
Thursday: 8:00am – 4:00pm
Friday: 8:00am – 4:00pm
Saturday CLOSED

At Gold Coast Bakery, our primary focus is to deliver exceptional customer service and product quality, ensuring your confidence in supplying your market. As part of this commitment, we have been endorsed as a Quality Assured Company. This means that when you choose our products, you can be certain they meet the highest standards, adhering to quality guidelines that govern production, handling, delivery, and service.

Gold Coast Bakery proudly holds SQF (Safe Quality Foods) and implements a robust HACCP (Food Safety) Program, both accredited by the third-party organisation SAI Global. For your convenience, please find below the current Certificate which we will continue to keep updated.

Ordering

Please note you must be a registered customer to place an order with us. If you are not a current customer and would like to know more about our wholesale & retail products please fill out our ‘Become a Customer Enquiry Form‘ and a person from our team will be in touch to discuss how we can support your needs.

 

Password Update Required

From Tuesday 21st November 2023, you will be required to update your Online Portal password to align with our updated minimum security requirements.

For further information, please read details below.

For deliveries on Tuesday, Wednesday, Thursday and Friday order cut-off times are below.

Phone Orders

Order cut-off is 1:00pm for Phone Orders the day prior to delivery.

Online Orders

Order cut-off is 2.00pm for Online Orders the day prior to delivery.

With the Exception of the Varieties Listed

For deliveries on Saturday and Monday order cut-off times are below.

Phone Orders

Order cut-off is 1:00pm for Phone Orders the Friday prior to delivery.

Online Orders

Order cut-off is 2.00pm for Online Orders the Friday prior to delivery.

With the Exception of the Varieties Listed

Online Ordering

We have an easy to use online ordering system which allows you to place and edit orders, view order history and browse all products. You can also easily set up and manage your standing order. If you are unfamiliar with how a standing order works please see below.

Phone Orders

Alternatively, our friendly orders team are available to take phone orders Monday to Friday 8:00am until 1:00pm.

Yes you can, however once it is past the cut-off time, we may not be able to accommodate your changes.

Now offering additional ways to pay your account, view & email current and archived invoices as well as your delivery documents.

You can access these features from the online ordering portal. Please speak with your Area Sales Manager for additional support if required. 

Account

As of Tuesday 10th October 2023, upon delivery of your order you will receive one document named ‘Packing Slip’. This document will identify the quantity supplied for each major product group. For example, bread, bread rolls, etc.

After delivery has been made and confirmed by the driver a digital copy named ‘Delivery Confirmation’ will be sent to the email we have on file. Please view an example of this document by clicking the button below.

Invoices are issued on a Monday and cover the previous week (Saturday- Friday).

Customers complete an electronic signature upon delivery.

What if I am not available at the time of delivery?

For convenience, we have introduced a feature which allows the delivery driver to take a photo upon delivery as confirmation for times you may be unable to sign.

Returns are entered electronically at the time of collection.

Payment Portal

A payment portal is available for you to pay your invoices and accounts by credit card via our ‘Review Account’ feature on our online ordering portal.

Please speak with your Area Sales Manager for additional support if required.

Direct Debits | Now Available

Direct Debits are now available for you to setup to pay your account – Please let us know if you would like to use this service.

 

Electronic Funds Transfer (EFT) | Now Available

Pay by EFT directly from your bank account to ours.

Please use your Customer Account Code as your payment reference when you pay by EFT. This ensures we credit your account with your payment.

 

As part of these payment processes our system will automatically age your payments against the oldest outstanding invoices first. If for some reason you have a query on a particular invoice, please let us know and we will ensure this is not included in the automated age payment process.

Please note: The best email contact for account enquiries is accounts@goldcoastbakeries.com.au

Online Ordering

Our online ordering portal has a brand new look with fantastic features for ease of placing and managing orders. If you are not yet signed up for online ordering please contact your Area Manager who will be able to assist you in getting your account started and provide support.

Online Ordering can be accessed via our ‘Home Page’ or from the ‘Navigation Menu’.

Online Ordering Portal Features
View full product range User friendly interface
View order history Product range by categories
Easily edit orders Responsive search function
View upcoming orders Product pictures
View and edited standing order
 With more features yet to be added…

‘HOW TO ORDER ONLINE’ GUIDES


Guided Video   Printable Guide